Placeholder: have this reviewed before launch.
Our products are digital downloads delivered immediately after purchase. Because of this, we don’t generally offer refunds once a file has been downloaded.
If a file is faulty, won’t open, or isn’t what was described, email [contact email] within 14 days of purchase with your order number. We’ll send a working file or, if we can’t fix it, refund you in full.
This policy doesn’t affect your statutory rights.
[Business name], [Address]